Shimena WeavingFriendships

Refund & Return Policy

Last Updated: April 9, 2025

We want you to love your Shimena product. If you’re not completely satisfied, we’re here to help.

Returns

We offer a 15-day return window from the day you receive your item. To be eligible, your item must be:

Unworn, unused, and in its original condition

With tags and original packaging

Accompanied by a receipt or proof of purchase

To initiate a return, please email us at marketing@shimena.net. If approved, we’ll send you a return shipping label and instructions.

Note: Items returned without prior approval will not be accepted.

For questions about returns, reach us at marketing@shimena.net.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

Non-Returnable Items

Some items are not eligible for return:

Perishable goods (e.g., food, flowers, plants)

Custom or personalized products

Personal care items (e.g., beauty products)

Hazardous materials (e.g., flammable liquids/gases)

Sale items and gift cards

If you're unsure about your item’s eligibility, please get in touch.

Exchanges

To exchange an item, we recommend placing a new order after your return is approved and processed.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, a refund will be issued to your original payment method.

Note: Processing times may vary depending on your bank or credit card provider.

Welcome to Shimena, where every thread is woven with care, creativity, and cultural heritage to bring your spaces to life. Discover our story, our passion for handcrafted textiles, and our commitment to making every moment feel thoughtfully made.

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Arba Minch, Ethiopia

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